Privacy Policy

We only collect what's needed to run your Professional Excellence Score (PES), tier status, and profile.

Your profile: name, photo, User ID, affiliation, your IMG broker/company name, and current tier (Bronze, Silver, Gold, or Platinum).

Login: we use Okta single sign-on, so we never see or store your password. After your first login, the app uses your device's Face ID/Touch ID to re-authenticate you, this biometric data stays on your device and isn't sent to or stored by us. [To confirm with the Glide/Okta build before publishing.]

Your performance data: your PES and score history; compliance results from Compliance as a Service (CaaS) via Canstar CRM; verified customer reviews from Trustpilot, Google Reviews, and Product Review (manually checked and entered by our L&D team); professional development and training completions; complaint records that carry a point deduction; and sales/cooling-off data relevant to your score.

App activity: your recent activity feed, device type, and push notification settings.

We don't collect government ID, financial account details, or health information through the app.

We use your information to:

• calculate and display your PES, tier, and recent activity
• work out your platform access and tier benefits, things like conference eligibility, training credits, and IMG partner leads
• send you push notifications for critical events (e.g. a below-average compliance result or a cool-off trigger) and a daily summary
• give your broker organisation a broker-level average tier only, they don't see your individual score or activity
• let authorised IMG staff (Compliance, Sales & Operations, and Learning & Development) run the program and support you
• keep the app secure and meet our legal obligations

We don't sell your data, and we don't use it for third-party marketing.

Your score and activity feed refresh roughly every 3 hours from source systems. Some compliance outcomes (like cooling-off results) can lag 2-3 months behind the underlying sale, so recent activity may take a little while to appear.

To run the app, we share limited data with:

• Glide, hosts and runs the app (SOC 2 certified platform).
• Okta, handles your secure login.
• Zoho Analytics / Canstar CRM, supplies your compliance and scoring data.
• OneSignal, delivers push notifications on our behalf.
• Google (Sheets), used internally to hold verified reviews and training records before they sync to your profile.
• Your broker organisation, receives an aggregate broker-level tier only, never your individual data.
• Authorised IMG staff, Compliance, Sales & Operations, and Learning & Development, for running the program.

Some of these providers may store data on servers outside Australia. Where that happens, we take reasonable steps to make sure your data stays protected to Australian privacy standards. [Legal to confirm specific hosting locations before publishing.]

We only share what each provider needs to do its job, we don't sell or hand over your data for any other purpose.

You can ask us to access or correct the personal information we hold about you at any time, see the contact details below.

If you're not comfortable with Face ID re-authentication, let us know, you can rely on Okta login instead, though re-authentication will be required more often.

If something in your recent activity or score looks wrong, contact us and we'll look into it with the relevant source data.

If you have a concern about how we've handled your information, tell us first so we can try to fix it. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We'll let you know in the app if we make any material changes to how we handle your data.

Questions about your data, or want to access or correct it? Email support@itsmy.com.au and the PEP team will get back to you.