Account Deletion

If you signed in with Google or Apple, you can delete your account yourself:

1. Open PEP and go to the Profile tab.
2. Tap the settings icon in the top right.
3. Scroll to the bottom and tap Delete account.
4. Confirm by tapping Delete account again.

Your account is deactivated straight away and you are signed out.

If you sign in with your organisation’s Okta account, the account belongs to your organisation, so the app does not show a delete option. Email support@itsmy.com.au and we will close your PEP access.

If you no longer have the app, email support@itsmy.com.au from the email address you use with PEP, with the subject PEP account deletion.

Say whether you want your account deactivated, or your personal information deleted entirely. We may ask you to confirm your identity before we act on the request.

Removed straight away

• You can no longer sign in to PEP.
• You no longer appear on the leaderboard or to other advisors.
• Your devices are unregistered, so you stop receiving push notifications.

Kept

• Your score history, compliance results, reviews, training and cool-off records. These form part of the program’s compliance records.
• Your profile details and photo, so that an IMG administrator can restore your account if you ask them to.

To have this information deleted as well, email us as described above. We will delete it unless we are required to keep it for legal or compliance reasons, and we will tell you if that is the case.

A deactivated account cannot be reopened from the app. Contact your IMG administrator or support@itsmy.com.au and we can restore it with your score history intact.